Vacancy – Energy Adviser, Citizens Advice Purbeck
Location: home based with travel to local CA offices across Dorset
Salary: Based on scale 17 £24,491 per annum
Hours per week: 37
Type of contract: Fixed term until 30th June 2022, with continuation likely.
Closing date: 5pm Tuesday 19th October 2021.
Interview date: 21st / 22nd Oct via Zoom.
Citizens Advice Purbeck is looking for an Energy Adviser to join our dynamic organisation.
The Fighting Fuel Poverty Project runs across Dorset (both Council areas) with Advisers
based at home, and is funded by The Energy Industry Voluntary Redress Fund. The Fund
redistributes voluntary payments made by UK energy companies and is administered by The
Energy Saving Trust.
The Adviser will be responsible for the delivery of energy advice to households who are
claiming means tested benefits, in order to reduce fuel poverty. The project aims to build
financial resilience among vulnerable consumers and increase the likelihood of households
being able to meet their heating requirements to stay warm and safe and avoid cold-related
health problems. Advice may include reducing energy expenditure, income maximisation,
avoiding debt and disconnection, and helping to resolve complaints.
This service will be delivered through various channels including telephone and online
support, with face to face and home visits once Covid 19 guidance allows. The post is
part-time, based at home, but being located across both Dorset Council and Bournemouth,
Christchurch & Poole Council areas when offices re-open.
You will need to demonstrate proven competence in delivering advice to consumers.
You may also be required to hold or train to achieve an NVQ Level 2 in Energy