Our COVID-19 Support for your Organisation

COVID-19 Outbreak Management is now changing from a more national control to a more locally focussed management. Public Health Dorset has worked with local councils and partners to support the development of two Local Outbreak Control Plans. Click here to view Dorset Council’s Plans.

Dorset Council want to reassure you that all agencies in Dorset and nationally are working together to take all the necessary steps to contain and delay the virus and to ensure we are well prepared for any potential spread. The ‘Dorset Community Response Page can be found here.

Latest Newsletter – ‘We need to get back to Basics.’

Dorset Council has set up a webpage detailing support available for Community Groups.

 A detailed timeline of the response can be seen here.

Downloadable COVID-19 Posters from Dorset Council to support your reopening.

Latest information from Dorset Council Fund Finder Sign up here.  Consent is needed but then you will receive regular funding updates and be able to search their database.

Dorset Council information about scams during this time. DC Trading Standards have also become a Friends Against Scams Organisation, read here for more information.

UPDATED: Neighbourhood Watch have re-released information on using their Public Liability – For information on joining their scheme click here.

Dorset Council’s guide on financial transactions in the Community and best methods.

Support & resources for Carers within the Dorset Council area and also BCP area.

Guide on ‘Being a Good Neighbour’ has been created, please note this is version 3, still to be approved and branded by the Council.

A volunteer network of Digital Champions are on hand help support with IT issues from collecting prescriptions to keeping in contact with the family.

BCP Council has a dedicated phone line and Volunteer Hub to support vulnerable people who need vital support while isolating at home during the coronavirus outbreak – 0300 123 7052, open 8am-8pm everyday. Click here for further info.

Guidance for Community Interest Companies (CICs) from the Government.

Click here to read our latest news, online e-newsletters and more.

DCA are offering FREE WEBINARS AND ONLINE VIDEO NETWORKING:
Our Community Advisors shall be running webinars and online video networking to replace our usual training and networking. These shall run on Wednesdays and they will cover various topics to help support your organisations, helping you get answers to your queries and concerns, as well as maintaining a vital social link. 

Click here to see what’s coming up next and book your place via Eventbrite. 

Click here to catch up or find resources on past sessions.

Should you need any support with this then please email us on info@dorsetcommunityaction.org.uk.

We now have a new funding page that can be accessed directly here, over the course of the next few days this section will be altered for ease of viewing.

Sign up to Dorset Council Fund Finder here, your sign up consent is needed and they deliver regular funding updates.

Sign up to Dorset Council Fund Finder here.

There have been a surge of funding opportunities, links and timescales to them can be found on our funding page, the associated press release can be found here

Charity Excellence, new Funders and functions have been included, check out the new platform and if you have any feedback, Ian would appreciate hearing from you. Sign up is required but it is free.

Local Restriction Support Grant UpdateIf you haven’t automatically had your payment or think you may be eligible but didn’t apply then click here for the Dorset Council’s web pages.

Information from Dorset Council regarding the Local Restrictions Support Grant, for those forced to close by current restrictions. 

Groundwork have created a handy video to help explain the ESFA grant. Click here to view. 

GRIN report on the Government Spending

The Architectural Heritage Fund are organising a programme of online events, in partnership with Heritage Trust Network, National Lottery Heritage Fund and Locality. These focus on community led regeneration and utilising buildings for community benefit. Sessions past and future can be found here – http://www.heritagetrustnetwork.org.uk/events/

Click for your guide to understanding the Energy Redress Scheme.

The Government has created a page which brings together all the different funding pots linked to the £750m support package.

The latest funder list and downloadable charity toolkits from the Charity Excellence website, the resources are free to download although you need to register via their website.

£10 million to boost tree planting in 2nd auction of Woodland Carbon Guarantee.

Latest developments on charity funding from NCVO.

The Association of Charitable Fundraisers have encouraged funders to contact their grantees and discuss how they can best support them.

Arts Council England Emergency Measures and Funding.

Ramadan – It’s important that individuals do not delay their COVID-19 vaccinations on the account of Ramadan. The British Islamic Medical Association has issued advice, recommending the vaccine and insisting it is okay to have during Ramadan as it is not nutritional, nor does it contain any animal products.

Vaccination Scam AlertClick here for advice from Dorset Police and spread the word that the NHS or a doctor will never ask for money when offering a COVID-19 vaccination.

Pressure Tactics – Scams trying to gain NI information may be receive it in the form of a pre-recorded message or phone call that sounds threatening, so please do ignore it. Read how fraudsters use pressure and how you can protect yourself. Watch the video on 5 things to say to doorstep scammers.

#DigitalDorset Posters and Postcards for use – A4 DownloadPostcard 1Postcard 2

Click here for Virtual Village Hall events.

Click here to download resources and see videos from the Fraud Advisory Panel.

Chancellor Delivers Winter Economy Plan from GOV.uk.

Wiltshire Schools have provided this handy poster for help with what action should be taken for children and households.

Community Venue Information regarding Track and Trace, including templates for posters from Dorset Public Health.

Do you use health or social care services or care for someone who does? Bournemouth University want to know your real-life experiences could help our students and researchers. Click here to see their resources and read more and then here to see their information banner.

Webinar from the Fundraising Institute – Introduction to the Code.

Dorset Council have produced free icons to use on your website for the pandemic.

Digital checklist for supporting Leaders’ and a handy guide on ‘How to Run your own Webinars‘ from Charity Digital.

Active at Home – A guide to being active at home during the coronavirus outbreak, created by Public Health England.

Healthwatch Dorset launches #BecauseWeAllCare campaign.

Russell-Cooke Solicitors have launched a ‘Coronavirus Resource Centre’ to help with legal issues that have arisen due to the pandemic.

Your Guide to ‘Good to Go – Dorset from Visit Dorset.

Survey results from the Carers Trust – Looking at the impact of Coronavirus on young carers and young adult carers.

The Fundraising Regulators Blog on ‘Supporting a safe and responsible return to fundraising‘.

The Information Commissioner’s Office (ICO) has set out six key steps every organisation needs to consider around the use of personal information.

Government Advice on maintaining records of visitors with the Test and Trace system.

Reason Digital’s collected case studies show how innovative tech solutions have been crucial to creating impact at scale.

Handy guide from MyCommunity on Attracting and Keeping Volunteers.

ITV Tonight are looking to speak to charities who support those whose economic situation has been particularly affected by the coronavirus – including charities working to tackle food poverty, help with career advice, or provide other financial support and guidance. If you are interested in contributing, please email emma.slater@itv.com.

COVID-19 Outbreak Management is now changing from a more national control to a more locally focussed management. Public Health Dorset has worked with local councils and partners to support the development of two Local Outbreak Control Plans. Click here to view Dorset Council’s Plan.

Sport England worked with a legal firm to work out how sports clubs and venues would be able to go back to business from a legal point of view.

The government has announced plans to relax advice to those shielding.

Downloadable COVID-19 Posters from Dorset Council to support your reopening.

Case Studies from Cheshire West Voluntary Action, Helping Charities Adapt during COVID-19.

The Charity Commission issued a regulatory alert to the leaders of large service-providing charities.

Engaging Ideas on what to ‘tweet’ on social media from Sprout Social, and how to master Facebook from NonProfit Pro.

Downloadable Crisis Communications for Charities – Best Practise Guide from CharityComms.

Government guidance for the safe use of places of worship during the pandemic.

Thinking about Merger – Information from the Institution of Voluntary Action Research.

After Lockdown, tackling Fraud. Information from Bates-Wells.

Media Trust’s Volunteer Platform offers free support to meet the challenges of going digital by matching communications experts with charities in need of help.

Dorset Race Equality Council’s document on ‘COVID-19 Dorset Ethnic Minority Communities Need Assessment‘.

Caring behind closed doors – Forgotten families during the Coronavirus.

Event guidance from the Fundraising Regulator

5 ways to protect your fundraising from the IoF.

‘Coronavirus – A book for Children

A short guide to social media and keeping in touch online – by CRISP.

What the pandemic means for your fundraising? Advice from Keda Consulting

Join the Inventive Marketing Club here, Ben Kinnaird is a marketing specialist offering his help with free webinars for charities.

Volunteer to help stop COVID-19 with CAN.org

Click here to read the Emergencies Partnership Bulletin from the Red Cross and NAVCA.

The first in a series of ‘Question Time’ style virtual events on cyber security and stay safe online. Dorset residents are invited to put their questions forward. The event will feature Dorset Police and Crime Commissioner Martyn Underhill with Dorset Police cyber protect officer Chris Conroy, and will be chaired by BBC Radio Solent presenter Laurence Herdman. Please email pccmedia@Dorset.PNN.Police.uk if you want to take part, either to ask a question or to join as an audience member. Further Events  – TBC

The Dorset Green Living Project, information and a call to action for households. 

Do you use health or social care services or care for someone who does? Bournemouth University want to know your real-life experiences could help our students and researchers. Click here to see their resources and read more and then here to see their information banner.

If you would like to sign up to volunteer in your community then click here – Volunteer Sign Up Form

If you are a voluntary sector organisation that wants to get involved in providing support or needs help with maintaining your volunteer base please register with the Volunteer Centre Dorset – Voluntary Organisations Information

Training from the British Red Cross

Read NAVCA’s blog on how they’re supporting the local infrastructure. 

Link to Volunteering Matters

Sign up to receive NVCO email updates here.

ACRE INFORMATION SHEETS  –  Reopening and Safety information from ACRE can be found here. Further ACRE information sheets are found within our Members Only area. Click here to find out more about becoming a Member today. 

Click here for NCVOs COVID-19 support page and here for ACREs COVID-19 support page.

ACRE Member Survey Results showing how its members were needed more than ever due to COVID-19 – Putting pressure on their finances. Published details can be found here.

Louise Beaton receives OBE for her work in support of rural communities.

Video Link from NCVO – Building resilience within Charities.

NCVO’s UK Civil Society Almanac 2020.

A Guide to Rural Community Resilience draws on the experience of initiatives supported by ACRE members – practical tips to prepare for, and help each other, at times of crisis.

Risk Assessments & Guidance for Community Spaces – Click and then scroll down this link to the ‘Useful Links’.

The NVCO has guidance on volunteering during lockdown, waiting for support, how to hold board meetings and what to expect from funders. With constantly updated advice, you can read the latest here.

NVCO have also removed their paywall so that now all their KNOWHOW information guides are accessible freely to all all groups.

Click here to read the NVCO COVID-19 Statement.

Trusted Voices: Changes to COVID-19 restrictions from 29 March The ‘stay at home’ rule will end, but many restrictions will remain in place. You should continue to work from home and minimise the number of journeys you make where possible. It is important to avoid travelling at the busiest times and routes.

Local Restriction Support Grant UpdateIf you haven’t automatically had your payment or think you may be eligible but didn’t apply then click here for the Dorset Council’s web pages.

If you previously applied for and received payment for the Local Restrictions Support Grant (LRSG) (Closed) Addendum or the AdditionalRestrictions Grant (ARG) we will automatically pay you to cover a further 44 days from 16 February 2021 to 31 March 2021. You do not need to take any action – Dorset Council will have already notified you and make payment from the following dates: LRSG during the week commencing 8 March and ARG during the week commencing 15 March.

Free Resources, Videos and Help Sheets to help prevent fraud within charities, from the Fraud Advisory Panel.

GOV.uk Guidance for the safe use of multi-purpose community facilities.

Click here for Virtual Village Hall events.

Latest ACRE Guidance for Village Halls 

Read more on Safeguarding. We are also running a free safeguarding training session for all Village Halls and Community Spaces, so book your place here.

Click here for practical tips on safeguarding from NCVO and here for links and resources regarding Adult Safeguarding.

GOV.uk information on holding AGMs.

GOV.uk information on the safe use of Council buildings.

Community Venue Information regarding Track and Trace, including templates for posters from Dorset Public Health.

Farmers, landowners and rural businesses – Click here for updated government information.

Food businesses – Click here for updated government information.

Further Updated information from ACRE on helping Village Halls reopen.

Useful Crisis Decision Tool from Bates Wells.

The Chartered Governance Institute (ICSA) has issued the advice as part of new guidance for charity trustees on how to reopen safely.

Risk of Insolvency – What Chairs need to know‘ from the Association of Chairs.

ICO’s data protection information hub.

Contact Tracing information on protecting your customers from the ICO, click here for handy FAQs on this matter.

Latest Government information on financial support specific to the VCSE sector.

Community Planning – Handy tools for shaping your communities.

‘Community Organising’ Training from Community First, they have also been working on a Social Action Hub. 

New Government Guidance for Providers of grassroots sport and gym/leisure facilities. Indoor leisure/gym/sports activities can restart on the 25th July, as long as the facility is safe.

Ian McLintock explains the Free COVID19 Funder Database & Toolkits from Charity Excellence.

The Information Commissioner’s Office (ICO) has set out six key steps every organisation needs to consider around the use of personal information.

Government Advice on maintaining records of visitors with the Test and Trace system.

Community Transport Association (CTA) guidance on how to restart and sustain your community transport services as lockdown measures ease, followed by CTA’s next steps.

Government Advice on safely reopening; multi-purpose community buildings, phased reopening of sports and recreational spaces and also Museum and Heritage sector.

Village Hall Reopening Advice from Norris and Fisher.

Managing Youth Sector Activities and Spaces – Guidance from the National Youth Association. 

Guidance from Dorset Council on reopening the High Street.

Update to the Government Advice – Information for charitable companies and CIOs on new laws affecting members’ meetings and insolvency. These provisions are set out in the Corporate Insolvency and Governance Act 2020 and came into effect on 26 June.

Serious Incident Reporting Guidance.

High Street Task Force reopening information from GOV.uk.

Blog from CRM provider Beacon on Gift Aid, and gaining an extra 50%.

COVID-19 digital checklist for charity trustees and leaders from Charity Digital Code.

Guidelines for re-opening for outdoor sports and recreation areas, this could lead the way for further community spaces.

A new online service has launched for small and medium-sized employers to recover Statutory Sick Pay (SSP) payments they have made to their employees. 

Free webinars on working safely from the Dept for Business, Energy and Industrial Strategy.

Charity Shop reopening guide from charityretail.org.

Discussion link to Saffery Champness regarding Job Retention Scheme Portal.

Online resources and Digital Skills Toolkit from charitydigital.org.

FAQs and Resources from LawWorks.

Allied Westminster does not need notification of reduced usage of Village Halls but advises to check with your insurer to see if notification is necessary. Read their statement and revised guidelines here.

Dorset Council have shared a wealth of information with us for Business support; click for a Route Map of Business Assistance, information from the Dorset Chamber and business and economy newsletter signups.

Business Support Information from Companies House.

Click for a Q&A from the ICO regarding Data Protection.

Serious Incidence Reporting Guidance from the Government.

Safeguarding Portal – Government Advice on handling allegations, this includes a safeguarding tool.

Guidance from the Charity Tax Group, They also now have confirmation that the “Expanded Retail Discount Relief”.

Help & Care have released sheets on Questions and Concerns and also Referral and Action.

Catch up here on the recording of the Managing Solvency Webinar held by Bates Wells.

Catch up here on the recording of the Coronavirus and your Charity held by Bates Wells.

Click here for the ICO’s Blog regarding Data.

Help with Contingency Planning from the Charities Facility Management Group

Carers Helpline Information Sheet for Volunteers in Dorset from The Leonardo Trust.

Guidance from the Charity Finance Group

Guidance from Bates Wells on Insurance and Contracts.

Charity Bank have put together information for charities and social enterprises.

For help to those groups who are  just set up or formed in direct response to COVID-19, support from the Social Change Agency.

More businesses and organisations offered community testing: Any business or organisation who employ fewer than 250 people (including people who are self-employed), who can’t work from home due to the nature of their role and are open under current government guidelines, can register their interest in community testing via Public Health Dorset’s website.

Citizens Advice – Single Point of Contact. Click here for their third party referral form – This triage service is for organisations to refer Dorset Council area clients to our services. Referrals will be triaged within one working day.

Are any of your volunteers interested in a career in Social Care? If so, this training offer from Dorset Council could help them onto a Social Care Career.

Useful Crisis Decision Tool from Bates Wells.

DWP – Redundancy support, factsheets and information.

ICO’s data protection information hub.

BatesCast – A series of relevant podcasts from Bates Wells. 

Guidance from CIPD on returning to the Workplace.

Government advice on the Coronavirus Job Retention Scheme, and further advice on the extension.

ACAS have coordinated their advice around COVID-19 for employers and employees.

Click here to link to ACAS, they also run webinars to support with employment law and employment topics. 

Click for guidance on Home Working from NCSC, the National Cyber Security Centre.

Driving and motor insurance information from the Association of British Insurers.

Advice that an organisation can furlough a proportion of staff and not the whole organisation. 

Bates Wells have information on redundancies as well as fresh guidance on job retention and furloughing.

Dorset Council’s social care initiative are offering free training places to the voluntary & community sector in: Infection Prevention & Control of Covid-19 when working with the public, Principles of Positive Behaviour Support and Tier 2 Intermediate Dementia Awareness. Course places will be allocated on a first come first serve basis.
To see course details, available dates, timings and booking information please click on the relevant course link below:

Vaccination Roll Out Survey – A public feedback campaign, which is welcomed by local NHS providers, will help identify what is working well and where changes could be made to improve vaccination delivery across the county.
It’s easy to share your vaccination stories and views with Healthwatch Dorset, and your feedback will be anonymous. You can complete a short online survey or call Freephone 0300 111 0102, or email: enquiries@healthwatchdorset.co.uk

 
Important Launch of New Dementia Services pathway from 1st April 2021. Following the Dementia Services Review, an increased provision of support for people with dementia and their families and carers will be available. 
 

Citizens Advice – Single Point of Contact.Click here for their third party referral form – This triage service is for organisations to refer Dorset Council area clients to our services. Referrals will be triaged within one working day.

Dorset GP practices are running a trial with those living with uncontrolled hypertension, alongside an app that will support them to monitor their condition remotely. They would like to work with patients to gain insight into how these technologies might affect them and help to manage or monitor their condition to enable them to live well. Focus groups of around an hour per fortnight will help better understand patients needs. Click here to register interest.

Vaccination Roll Out– Volunteers are being included as part of frontline healthcare workers eligible to receive the Covid-19 Vaccine. Please help spread the message that those who are eligible will be contacted directly when appropriate.

East Dorset Health & Wellbeing Group, Information Update 18th March 2021. 

Important information in brief – An update from Dorset’s NHS, “Your support means so much to everyone at the NHS, Thank you”. 

The Dragonfly Project started in 2016 with delivery of support across Dorset to identify victims of domestic violence and abuse (DVA) who are isolated within their own communities.  We know that some people are not able to access services, or are not even aware that these services exist and we wanted to do something different.

Register now for regular asymptomatic COVID-19 testingPublic Health Dorset, on behalf of BCP and Dorset councils, has set up a new rapid testing service for those who cannot work from home due to the nature of their role. The aim is to identify cases quickly and to break the chains of transmission, protecting you, your family and you co-workers. This offer is for Weekly testing, using a Lateral Flow Device, at one of a number of test centres that have been set up across the county. You will need to be able to commit to six weeks of testing. This is for people who don’t already have access to asymptomatic testing. To register your click here. Once approved further details of how to book will be sent.

Hour Of Need, Winter Pressures Support The Royal Voluntary Service is supporting the NHS through various methods. To make a referral for support, please call the Support Team Monday to Friday, 9am-5pm on 029 2274 9703 (Ext 3392).

MOAT Coaching for Adults – 1:1 weekly sessions to help manage and reduce anxiety as well as reducing the impact of past trauma. Click to read more here.

Free resources from Alcohol Awareness UK and also  Better Health – Every Mind Matters

Domestic Violence support information and links to Dorset and National organisations.

Prama Care’s Befriending & Mentoring Service, information to support carers. 

Our review of our Evidence-Q1‘, an update from HealthWatch England.

Dorset Open Door Bereavement Support Leaflet from ‘OurDorset’ – Dorset Open Door can be reached by phone on 01305 361 361 or email on dhc.dorsetopendoor@nhs.net. The service is open Monday to Friday from 9.30am to 4.30pm.

Face Masks– An explanatory memorandum by the Department of Health and Social Care.

Public Health England has launched a new obesity and activity campaign called Better Health. LiveWell Dorset have created a page to support this. Click here to see their Better Health page and click here to see their promotion support resources through OneDrive.

Quarantine & Travel Advice for Social Care and Health Workers.

FLU Clinics ‘Planning for Practices’ – Things to consider for organising flu clinics and appointments during COVID-19.

Getting the most out of the Virtual Health & Care Experience from Health Watch Dorset.

New Health & Care Library App – Article by Bournemouth Echo.

Mental Health Advice from Rehab4Addition.

Public Health England has launched an updated Psychological First Aid (PFA) digital training module, aimed at all frontline and essential workers and volunteers.

Information for NHS Volunteer Drivers.

HealthWatch Dorset – Annual Report.

Carers UK  – Annual Report

HealthWatch Dorset – Shining a light on Care.

Coronavirus Information and Resources – A bespoke library from the NHS, the articles include easy read, sign language and Makaton formats as well as other communication guidance.

Click here for wellbeing advice during this time from Mind.org.

 
 

Advice for NHS volunteers.

Click here to sign up for the Health Involvement Network newsletter.

Lifeskills Support & Training for those supporting youth and adult learners from Barclays Bank.

Dorset Mind Your Head – Wellbeing information for young people.

Healthy Conversation Skills to assist workforces to support service users from the Wessex Faculty of Healthy Conversation Skills.

LiveWell Dorset’s training for those supporting others.

NHS advice on mental health issues, especially stress, anxiety and depression.

Covid-19 advice translated into multiple languages.

Easy Read COVID-19 Guidance to help with Learning Disabilities.

Skills for Care Free Training for Volunteers in Social Care.

Trusted Health App Advice from ORCHA.

Small Charities Coalition Advice on Mental Health and Wellbeing.

Online training for volunteers on the Elearning for Health platform that is freely available to all volunteers from the NHSE&I.

The Alzheimer’s Society guide for volunteers supporting carers and  individuals living with dementia.

Psychotherapy services for KEY WORKERS in Dorset & Somerset – 6 short-term counselling sessions free of charge. Contact www.psychotherapydorset.co.uk  or telephone 07714 330120.

Use the #DorsetDailyDose and #StayInWorkOut to encourage staying active at home – inspiration and sessions can be found here www.stayinworkout.org.

Housing Advice from Shelter.

Message from the Health and Social Care Secretary, taken from their newsletter.

Advice from Public Health Dorset

Online NHS 111 Resource

COVID-19 Condition NHS Advice

‘LiveWell Dorset’ is support your wellbeing at this time with The Five Ways Challenge, a virtual way of taking care of your wellbeing.

Share your story using the hashtag:
#everydaycounts
#NeverMoreNeeded
#shareyourstory
#helpandkindness
#actsofkindness

See heart-warming stories across Dorset through Social Media.

Link to Facebook here to share your Stories.

MYTime Young Carers – Their Success Story

Dorset young carers receive food shopping from local bikers.

July Newsletter update from Help & Kindness.

LymeOnline have created a lovely digital resource, we particularly like the article about 500 gardeners who got together on Facebook to grow fruit and veg.

Want to nominate someone for a national honour for their contribution to the response to the coronavirus crisis? Click here to complete the Government form.

 

A #NeverMoreNeeded website has been launched to show the important impact charities have and how they shape our societies.

Ferndown Scout Group were successful in receiving a £500 grant from Tesco’s for additional PPE visors to then distribute to care homes.

CO-OP customers who are shielding or self-isolating can call a dedicated phone line on 0800 02904592 to buy a gift card. This can then be shared with someone who can shop on their behalf.

Dorset Parent Infant Partnership are offering free online counselling sessions to parents.

STARS has increased its capacity on its telephone support line to offer more sessions during the current crisis. Click here for further info.

Keeping the local shops going while keeping customers and staff safe  – Local Shops 2 You

Volunteer Shopping Cards have been launched by some big traders, click here for ASDA and here for M&S.

Sherborne Viral Kindness, featured recently on the BBC, is a group set up by local traders to keep the local area ‘afloat’. Services range from home food deliveries to dog-walking.

Poole Support Group, has been set up by a lady in her twenties to help those suffering through loneliness.

Meet the people behind BigLocal.

For East Dorset –  Please report community/village groups to Jon Sloper – hello@helpandkindness.co.uk Adding the name, what is offered and contact details will help share messages of support.

Dorset Council held a meeting to gain feedback from their service users about taxis. If you didn’t attend the meeting there are still further opportunities to share your thoughts – If you are interested please contact Susan Ward-Rice on either susan.ward-rice@dorsetcouncil.gov.uk or by phoning 01305 224368.

Rural Community Energy Fund – Government link to find your local provider.

Guidance documents for training, projects and tools developed by Centre of Sustainable Energy.

How to Help Safely

IOF – Environmental Change, A toolkit for fundraisers.