Our COVID-19 Support for your Organisation

We have set up a Dedicated Helpline on 01202 847609 to answer specific questions your organisation may have.
This is open weekdays between 11am and 4pm. 
We will continue to receive referrals and book appointments, however these will be conducted online now.

COVID-19 Outbreak Management is now changing from a more national control to a more locally focussed management. Public Health Dorset has worked with local councils and partners to support the development of two Local Outbreak Control Plans. Click here to view Dorset Council’s Plans.

Dorset Council want to reassure you that all agencies in Dorset and nationally are working together to take all the necessary steps to contain and delay the virus and to ensure we are well prepared for any potential spread. The ‘Dorset Community Response Page can be found here.

Latest Newsletter – ‘We need to get back to Basics.’

Dorset Council has set up a webpage detailing support available for Community Groups.

 A detailed timeline of the response can be seen here.

Downloadable COVID-19 Posters from Dorset Council to support your reopening.

Latest information from Dorset Council Fund Finder Sign up here.  Consent is needed but then you will receive regular funding updates and be able to search their database.

Dorset Council information about scams during this time. DC Trading Standards have also become a Friends Against Scams Organisation, read here for more information.

UPDATED: Neighbourhood Watch have re-released information on using their Public Liability – For information on joining their scheme click here.

Dorset Council’s guide on financial transactions in the Community and best methods.

Support & resources for Carers within the Dorset Council area and also BCP area.

Guide on ‘Being a Good Neighbour’ has been created, please note this is version 3, still to be approved and branded by the Council.

A volunteer network of Digital Champions are on hand help support with IT issues from collecting prescriptions to keeping in contact with the family.

BCP Council has launched a dedicated phone line and Volunteer Hub to support vulnerable people who need vital support while isolating at home during the coronavirus outbreak – 0300 123 7052, open 8am-8pm everyday. Click here for further info.

Guidance for Community Interest Companies (CICs) from the Government.

Our Community Advisors shall be running webinars and online video networking to replace our usual training and networking. These shall run on Wednesdays from 11.30am covering various topics to help support your organisations, helping you get answers to your queries and concerns, as well as maintaining a vital social link. They are FREE to join whilst we help each other through this.

Click here to see what’s coming up next and book your place via Eventbrite. 

Click here to catch up or find resources on past sessions.

In order to protect your safety, Eventbrite have made some alterations to their event bookings, we have found that this has added an extra step to your access into our webinars and online sessions – From now on, when you click on the link within your ticket email, you’ll notice that you’ll be asked to ‘log in’ to Eventbrite, once you have done so, you will be taken to the zoom meeting as usual. We recommend that you click on your invite link a couple of minutes ahead of the start time simply to give yourself time for this extra step. Should you need any support with this then please email us on info@dorsetcommunityaction.org.uk.

We now have a new funding page that can be accessed directly here, over the course of the next few days this section will be altered for ease of viewing.

Sign up to Dorset Council Fund Finder here, your sign up consent is needed and they deliver regular funding updates.

Sign up to Dorset Council Fund Finder here.

There have been a surge of funding opportunities, links and timescales to them can be found on our funding page, the associated press release can be found here

Dorset SME Recovery Grant Dorset Growth Hub has opened applications for Dorset based SME businesses that are trading in the tourism sector as well as the wider economy. – For grants between £1000 and £5000.

The Architectural Heritage Fund are organising a programme of online events, in partnership with Heritage Trust Network, National Lottery Heritage Fund and Locality. These focus on community led regeneration and utilising buildings for community benefit. Sessions past and future can be found here – http://www.heritagetrustnetwork.org.uk/events/

Click for your guide to understanding the Energy Redress Scheme.

Grants 4 Schools is the UK’s only dedicated funding portal for the schools sector. Download their complimentary funding news for September here. 

Government announce The Green Recovery Challenge Fund to projects to restore nature and tackle climate change, and also fund of £10M to help kickstart Tourism.

Domestic abuse safe accommodation: Gov.co.uk COVID-19 emergency support fund.

£5 Million in funds for those supporting communities with their mental health.

The Government has created a page which brings together all the different funding pots linked to the £750m support package .

National Lottery Grant  “Coronavirus Community Support Fund”. Click to read the full announcement. 

Groups interested in the launch of the next round can sign up to receive updates by emailing NationwideCommunityGrants

Sovereign Housing Pay it Forward Scheme has joined with Crowdfunder.

The Charities Aid Foundation will pause their Coronavirus Emergency Fund.   We shall update this as soon as we hear more.

An organisation called London Funders has invited Funding Organisations nationally to join them in making a statement of intent to support grantees/fundees at this time.  Have a look at their statement and the 239 Funders that have joined their mission. Some funders are suggesting mergers to maintain the sector. 

The latest funder list and downloadable charity toolkits from the Charity Excellence website, the resources are free to download although you need to register via their website.

Gov.uk Top Up funds for those outside the scope of business other funding schemes.

Tourism Minister launches £1.3 million fund to support Destination Management Organisations.

£10 million to boost tree planting in 2nd auction of Woodland Carbon Guarantee.

Latest developments on charity funding from NCVO.

The Association of Charitable Fundraisers have encouraged funders to contact their grantees and discuss how they can best support them.

Arts Council England Emergency Measures and Funding.

Sources of Charity Income – Coronavirus Funder List Latest Update via Ian McLintock’s LinkedIn page

Advice Blog from Money Saving Expert.

The National Lottery have released a statement regarding their community fund. 

Prince William announced that the National Emergencies Trust have launched a national appeal and that funding will be available to local charities addressing arising community needs.
From one Prince to another, there is also extra information via the The Prince’s Countryside Fund

Wiltshire Schools have provided this handy poster for help with what action should be taken for children and households.

Community Venue Information regarding Track and Trace, including templates for posters from Dorset Public Health.

Do you use health or social care services or care for someone who does? Bournemouth University want to know your real-life experiences could help our students and researchers. Click here to see their resources and read more and then here to see their information banner.

Webinar from the Fundraising Institute – Introduction to the Code.

Dorset Council have produced free icons to use on your website for the pandemic.

Digital checklist for supporting Leaders’ and a handy guide on ‘How to Run your own Webinars‘ from Charity Digital.

Active at Home – A guide to being active at home during the coronavirus outbreak, created by Public Health England.

Healthwatch Dorset launches #BecauseWeAllCare campaign.

Russell-Cooke Solicitors have launched a ‘Coronavirus Resource Centre’ to help with legal issues that have arisen due to the pandemic.

Your Guide to ‘Good to Go – Dorset from Visit Dorset.

Survey results from the Carers Trust – Looking at the impact of Coronavirus on young carers and young adult carers.

The Fundraising Regulators Blog on ‘Supporting a safe and responsible return to fundraising‘.

The Information Commissioner’s Office (ICO) has set out six key steps every organisation needs to consider around the use of personal information.

Government Advice on maintaining records of visitors with the Test and Trace system.

Reason Digital’s collected case studies show how innovative tech solutions have been crucial to creating impact at scale.

Handy guide from MyCommunity on Attracting and Keeping Volunteers.

ITV Tonight are looking to speak to charities who support those whose economic situation has been particularly affected by the coronavirus – including charities working to tackle food poverty, help with career advice, or provide other financial support and guidance. If you are interested in contributing, please email emma.slater@itv.com.

COVID-19 Outbreak Management is now changing from a more national control to a more locally focussed management. Public Health Dorset has worked with local councils and partners to support the development of two Local Outbreak Control Plans. Click here to view Dorset Council’s Plan.

Sport England worked with a legal firm to work out how sports clubs and venues would be able to go back to business from a legal point of view.

The government has announced plans to relax advice to those shielding.

Downloadable COVID-19 Posters from Dorset Council to support your reopening.

Case Studies from Cheshire West Voluntary Action, Helping Charities Adapt during COVID-19.

The Charity Commission issued a regulatory alert to the leaders of large service-providing charities.

Engaging Ideas on what to ‘tweet’ on social media from Sprout Social, and how to master Facebook from NonProfit Pro.

Downloadable Crisis Communications for Charities – Best Practise Guide from CharityComms.

Government guidance for the safe use of places of worship during the pandemic.

Thinking about Merger – Information from the Institution of Voluntary Action Research.

After Lockdown, tackling Fraud. Information from Bates-Wells.

Media Trust’s Volunteer Platform offers free support to meet the challenges of going digital by matching communications experts with charities in need of help.

Dorset Race Equality Council’s document on ‘COVID-19 Dorset Ethnic Minority Communities Need Assessment‘.

Caring behind closed doors – Forgotten families during the Coronavirus.

Event guidance from the Fundraising Regulator

5 ways to protect your fundraising from the IoF.

‘Coronavirus – A book for Children

A short guide to social media and keeping in touch online – by CRISP.

What the pandemic means for your fundraising? Advice from Keda Consulting

Join the Inventive Marketing Club here, Ben Kinnaird is a marketing specialist offering his help with free webinars for charities.

Do you use health or social care services or care for someone who does? Bournemouth University want to know your real-life experiences could help our students and researchers. Click here to see their resources and read more and then here to see their information banner.

If you would like to sign up to volunteer in your community then click here – Volunteer Sign Up Form

If you are a voluntary sector organisation that wants to get involved in providing support or needs help with maintaining your volunteer base please register with the Volunteer Centre Dorset – Voluntary Organisations Information

Training from the British Red Cross

Read NAVCA’s blog on how they’re supporting the local infrastructure. 

Link to Volunteering Matters

Sign up to receive NVCO email updates here.

Click here for NCVOs COVID-19 support page and here for ACREs COVID-19 support page.

Further Updated information from ACRE on helping Village Halls reopen – released on the 21st August – Information Sheets below also updated on this date.

ACRE have produced a booklet on Safer Spaces to assist your Community Space reopening, click here for the PDF booklet and here for their press release.

Video Link from NCVO – Building resilience within Charities.

ACRE Information Sheet – Opening your hall after Lockdown.

ACRE Risk Assesment for Community Halls.

ACRE Risk Assessment for Hirers.

ACRE Guidance on reopening Halls for Pre-School Use.

NCVO’s UK Civil Society Almanac 2020.

A Guide to Rural Community Resilience draws on the experience of initiatives supported by ACRE members – practical tips to prepare for, and help each other, at times of crisis.

Risk Assessments & Guidance for Community Spaces – Click and then scroll down this link to the ‘Useful Links’.

The NVCO has guidance on volunteering during lockdown, waiting for support, how to hold board meetings and what to expect from funders. With constantly updated advice, you can read the latest here.

NVCO have also removed their paywall so that now all their KNOWHOW information guides are accessible freely to all all groups.

Click here to read the NVCO COVID-19 Statement.

Community Venue Information regarding Track and Trace, including templates for posters from Dorset Public Health.

Dorset SME Recovery Grant Dorset Growth Hub has opened applications for Dorset based SME businesses that are trading in the tourism sector as well as the wider economy. – For grants between £1000 and £5000.

Farmers, landowners and rural businesses – Click here for updated government information.

Food businesses – Click here for updated government information.

Further Updated information from ACRE on helping Village Halls reopen.

Useful Crisis Decision Tool from Bates Wells.

Sale of PPE through Charities Buying Group, ends 2nd September.

Dorset Growth Hub are offering support to SMEs.

The Chartered Governance Institute (ICSA) has issued the advice as part of new guidance for charity trustees on how to reopen safely.

Risk of Insolvency – What Chairs need to know‘ from the Association of Chairs.

ICO’s data protection information hub.

Contact Tracing information on protecting your customers from the ICO, click here for handy FAQs on this matter.

Latest Government information on financial support specific to the VCSE sector.

Government guidance on Catering Facilities, Cafes etc run by any organisation, not just charities – so they include trading subsidiaries of charities: VAT reduced on most catering sales until 12th Jan 2021. Notes on how to register for the Eat Out to Help Out Scheme, for the 50% off food for your customers during August 2020.

Community Planning – Handy tools for shaping your communities.

‘Community Organising’ Training from Community First, they have also been working on a Social Action Hub. 

New Government Guidance for Providers of grassroots sport and gym/leisure facilities. Indoor leisure/gym/sports activities can restart on the 25th July, as long as the facility is safe.

Ian McLintock explains the Free COVID19 Funder Database & Toolkits from Charity Excellence.

The Information Commissioner’s Office (ICO) has set out six key steps every organisation needs to consider around the use of personal information.

Government Advice on maintaining records of visitors with the Test and Trace system.

Community Transport Association (CTA) guidance on how to restart and sustain your community transport services as lockdown measures ease, followed by CTA’s next steps.

Video Link for NCVO Webinar – Building resilience within Charities.Updated ACRE Information Sheet – Opening your hall after Lockdown.

Government Advice on safely reopening; multi-purpose community buildings, phased reopening of sports and recreational spaces and also Museum and Heritage sector.

Village Hall Reopening Advice from Norris and Fisher.

Managing Youth Sector Activities and Spaces – Guidance from the National Youth Association. 

Guidance from Dorset Council on reopening the High Street.

Update to the Government Advice – Information for charitable companies and CIOs on new laws affecting members’ meetings and insolvency. These provisions are set out in the Corporate Insolvency and Governance Act 2020 and came into effect on 26 June.

Serious Incident Reporting Guidance.

High Street Task Force reopening information from GOV.uk.

Blog from CRM provider Beacon on Gift Aid, and gaining an extra 50%.

COVID-19 digital checklist for charity trustees and leaders from Charity Digital Code.

Guidelines for re-opening for outdoor sports and recreation areas, this could lead the way for further community spaces.

A new online service has launched for small and medium-sized employers to recover Statutory Sick Pay (SSP) payments they have made to their employees. 

Free webinars on working safely from the Dept for Business, Energy and Industrial Strategy.

Click to read the DCMS Report in response to the Select Committee Meeting Held 31/03/20 – Hear directly from charities and umbrella bodies about the challenges they were facing. We also received more than 70 pieces of written evidence from charities of all sizes, and individuals who benefit from their services, detailing the impact of Covid-19 on their ability to support people across the country.

Charity Shop reopening guide from charityretail.org.

Click here for the ICO’s Blog regarding new priorities for UK data protection.

Discussion link to Saffery Champness regarding Job Retention Scheme Portal.


Online resources and Digital Skills Toolkit from charitydigital.org.

FAQs and Resources from LawWorks.

Allied Westminster does not need notification of reduced usage of Village Halls but advises to check with your insurer to see if notification is necessary. Read their statement and revised guidelines here.

Dorset Council have shared a wealth of information with us for Business support; click for a Route Map of Business Assistance, information from the Dorset Chamber and business and economy newsletter signups.

Click here to read BCP Council’s enews on Business Rates and Relief.

Business Support Information from Companies House.

Click for a Q&A from the ICO regarding Data Protection.

Serious Incidence Reporting Guidance from the Government.

Safeguarding Portal – Government Advice on handling allegations, this includes a safeguarding tool.

Guidance from the Charity Tax Group, They also now have confirmation that the “Expanded Retail Discount Relief”.

Help & Care have released sheets on Questions and Concerns and also Referral and Action.

Catch up here on the recording of the Managing Solvency Webinar held by Bates Wells.

Catch up here on the recording of the Coronavirus and your Charity held by Bates Wells.

Click here for the ICO’s Blog regarding Data.

Help with Contingency Planning from the Charities Facility Management Group

Carers Helpline Information Sheet for Volunteers in Dorset from The Leonardo Trust.

Guidance from the Charity Finance Group

Guidance from Bates Wells on Insurance and Contracts.

Charity Bank have put together information for charities and social enterprises.

For help to those groups who are  just set up or formed in direct response to COVID-19, support from the Social Change Agency.

Useful Crisis Decision Tool from Bates Wells.

Sale of PPE through Charities Buying Group, ends 2nd September.

Bournemouth and Poole College are offering free courses to support development.

DWP – Redundancy support, factsheets and information.

ICO’s data protection information hub.

BatesCast – A series of relevant podcasts from Bates Wells. 

Guidance from CIPD on returning to the Workplace.

Government advice on the Coronavirus Job Retention Scheme, and further advice on the extension.

ACAS have coordinated their advice around COVID-19 for employers and employees.

Click here to link to ACAS, they also run webinars to support with employment law and employment topics. 

Ward Goodman issued a statement to help their customers. They are committed to delivering support through this challenging period and released an mailing update on funding and support for their network here.

Click for guidance on Home Working from NCSC, the National Cyber Security Centre.

Driving and motor insurance information from the Association of British Insurers.

Coronavirus Business Interruption Loan Scheme (CBILS) information from the British  Business Bank.

Advice that an organisation can furlough a proportion of staff and not the whole organisation. 

Bates Wells have information on redundancies as well as fresh guidance on job retention and furloughing.

Our review of our Evidence-Q1‘, an update from HealthWatch England.

Update from the NHS – Open letter from our local NHS thanking people for their continued support during the pandemic. 

Dorset Open Door Bereavement Support Leaflet from ‘OurDorset’ – Dorset Open Door can be reached by phone on 01305 361 361 or email on dhc.dorsetopendoor@nhs.net. The service is open Monday to Friday from 9.30am to 4.30pm.

Survey: Information and Advice during Covid19 for those with hearing and/or visual impairments Citizens Advice, other advice agencies, and Dorset Council are keen to understand what issues people with hearing and/or visual impairments have faced during the pandemic. This information will be used to inform future service provision by Citizens Advice and Dorset Council. (If you need the survey in an alternative format, please contact Susan Ward-Rice 01305 224368) Deadline is 4th October.

Face Masks – An explanatory memorandum by the Department of Health and Social Care.

Public Health England has launched a new obesity and activity campaign called Better Health. LiveWell Dorset have created a page to support this. Click here to see their Better Health page and click here to see their promotion support resources through OneDrive.

Dorset CCG have launched the view seeking stage of the Mental Health Integrated Community Care Project.  The survey is available in on-line, paper and easy read version, closing on Friday 9th October. If people would like to share their experiences on the telephone with Dorset Mental Health Forum they can do so by calling 01305 257 172.

Quarantine & Travel Advice for Social Care and Health Workers.

FLU Clinics ‘Planning for Practices’ – Things to consider for organising flu clinics and appointments during COVID-19.

Delivering Mass Vaccinations During COVID-19 A Logistical Guide for General Practice, from the Royal College of General Practitioners.*

Getting the most out of the Virtual Health & Care Experience from Health Watch Dorset.

New Health & Care Library App – Article by Bournemouth Echo.

NHS Volunteer Responders – New webinars for referrers and colleagues are being held to provide regular updates for this programme. All between 11am and 12pm, click on date to join specific sessions: 3rd Sept17th Sept – 1st Oct. (All sessions require Microsoft Teams app.) 

Mental Health Advice from Rehab4Addition.

Public Health England has launched an updated Psychological First Aid (PFA) digital training module, aimed at all frontline and essential workers and volunteers.

Information for Dorset Residents on new NHS Test & Trace service.

Information for NHS Volunteer Drivers.

HealthWatch Dorset – Annual Report.

Carers UK  – Annual Report

Carers Week 2020 Report.

Mind has created some guidance for helping with lone working and keeping balanced.

HealthWatch Dorset – Shining a light on Care.

Coronavirus Information and Resources – A bespoke library from the NHS, the articles include easy read, sign language and Makaton formats as well as other communication guidance.

Click here for wellbeing advice during this time from Mind.org.

Click for latest news from NHS Dorset Clinical Commisioning Group.


Advice for NHS volunteers.

Click here to sign up for the Health Involvement Network newsletter.

Lifeskills Support & Training for those supporting youth and adult learners from Barclays Bank.

Dorset Mind Your Head – Wellbeing information for young people.

Healthy Conversation Skills to assist workforces to support service users from the Wessex Faculty of Healthy Conversation Skills.

LiveWell Dorset’s training for those supporting others.

NHS advice on mental health issues, especially stress, anxiety and depression.

Advice and Guidance for those being tested – Volunteers are eligible as “Key Workers” – Follow advice for Self-Testing if “displaying symptoms or have been in contact with someone who has Covid-19”.

Covid-19 advice translated into multiple languages.

Easy Read COVID-19 Guidance to help with Learning Disabilities.

Skills for Care Free Training for Volunteers in Social Care.

Trusted Health App Advice from ORCHA.

Small Charities Coalition Advice on Mental Health and Wellbeing.

Online training for volunteers on the Elearning for Health platform that is freely available to all volunteers from the NHSE&I.

Carers UK Magazine – Caring Issue 53.

The Alzheimer’s Society guide for volunteers supporting carers and  individuals living with dementia.

Psychotherapy services for KEY WORKERS in Dorset & Somerset – 6 short-term counselling sessions free of charge. Contact www.psychotherapydorset.co.uk  or telephone 07714 330120.

Government Advice – Latest Information.

Use the #DorsetDailyDose and #StayInWorkOut to encourage staying active at home – inspiration and sessions can be found here www.stayinworkout.org.

Housing Advice from Shelter.

Message from the Health and Social Care Secretary, taken from their newsletter.

Advice from Public Health Dorset

Online NHS 111 Resource

COVID-19 Condition NHS Advice

‘LiveWell Dorset’ is support your wellbeing at this time with The Five Ways Challenge, a virtual way of taking care of your wellbeing.

Advice from East Dorset Health and Wellbeing Group, articles of interest are 3. for housing and  4. for activities, other articles are covered in Funder Support and Council links above.

Share your story using the hashtag:

See heart-warming stories across Dorset through Social Media.

Link to Facebook here to share your Stories.

MYTime Young Carers – Their Success Story

Dorset young carers receive food shopping from local bikers.

July Newsletter update from Help & Kindness.

LymeOnline have created a lovely digital resource, we particularly like the article about 500 gardeners who got together on Facebook to grow fruit and veg.

Want to nominate someone for a national honour for their contribution to the response to the coronavirus crisis? Click here to complete the Government form.


A #NeverMoreNeeded website has been launched to show the important impact charities have and how they shape our societies.

Ferndown Scout Group were successful in receiving a £500 grant from Tesco’s for additional PPE visors to then distribute to care homes.

CO-OP customers who are shielding or self-isolating can call a dedicated phone line on 0800 02904592 to buy a gift card. This can then be shared with someone who can shop on their behalf.

Dorset Parent Infant Partnership are offering free online counselling sessions to parents.

STARS has increased its capacity on its telephone support line to offer more sessions during the current crisis. Click here for further info.

Keeping the local shops going while keeping customers and staff safe  – Local Shops 2 You

Volunteer Shopping Cards have been launched by some big traders, click here for ASDA and here for M&S.

Sherborne Viral Kindness, featured recently on the BBC, is a group set up by local traders to keep the local area ‘afloat’. Services range from home food deliveries to dog-walking.

Poole Support Group, has been set up by a lady in her twenties to help those suffering through loneliness.

Meet the people behind BigLocal.

For East Dorset –  Please report community/village groups to Jon Sloper – hello@helpandkindness.co.uk Adding the name, what is offered and contact details will help share messages of support.

Nominations are now open for the ‘Her Abilities Award’ – The first global awards honouring the achievements of women with disabilities. Read more here.

Summer in Dorset (webinar) – Video information and accompanying information from Dorset Council.

Rural Community Energy Fund – Government link to find your local provider.

What you can and can’t do after the 4th July – Government Information.

Guidance documents for training, projects and tools developed by Centre of Sustainable Energy.

How to Help Safely

IOF – Environmental Change, A toolkit for fundraisers.